Guest Experience Associate

McDonald's United Kingdom; Andover; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's United Kingdom is looking for a Customer Care team member to be the face of the restaurant, delivering hospitality, cleanliness and friendly service, and creating a welcoming guest experience.

The role requires flexibility to work across weekdays and weekends, with Early Mornings, Afternoons and Evenings. No previous experience is necessary as full training will be provided, and you’ll join a supportive, values-driven team.

Qualifications

• Naturally friendly, welcoming, and helpful.
• Strong communication and hospitality skills with a genuine smile.
• Able to thrive in a dynamic environment and stay positive.
• Eager to learn and follow guidance.
• Positive attitude and comfortable engaging with customers.
• Team-focused mindset and willingness to learn.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

Skills

friendly

communication

hospitality

teamwork

Job description

McDonald's United Kingdom is looking for a Customer Care team member to be the face of the restaurant, delivering hospitality, cleanliness and friendly service, and creating a welcoming guest experience.

The role requires flexibility to work across weekdays and weekends, with Early Mornings, Afternoons and Evenings. No previous experience is necessary as full training will be provided, and you’ll join a supportive, values-driven team.