Guest Experience & Sales Leader

Aloyoga; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

ALO is seeking a mid–senior Sales & Service Manager to lead the store's Sales & Service team and deliver exceptional guest experience. You will drive sales initiatives, coach staff, manage schedules, and partner with the General Manager on budgeting, reporting and strategic planning.

The role demands strong leadership, customer focus, and ability to operate in a fast-paced retail environment while upholding ALO's guiding principles.

Qualifications

• Prior leadership experience experience in retail or related industry.
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast‑paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift

Responsibilities

• Sales & Service Leader: Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Business Leader: Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell‑Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• People Leader: Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
• Business Partner: Oversee the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager's vision and work cross‑functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Skills

Leadership

MS Office

Communication

Agility

Entrepreneurship

Time management

Accountability

Guiding Principles

Physical fitness

Tools

MS Office

Job description

ALO is seeking a mid–senior Sales & Service Manager to lead the store's Sales & Service team and deliver exceptional guest experience. You will drive sales initiatives, coach staff, manage schedules, and partner with the General Manager on budgeting, reporting and strategic planning.

The role demands strong leadership, customer focus, and ability to operate in a fast-paced retail environment while upholding ALO's guiding principles.