Mindful Guest Experience Lead

ALO; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the floor, drive engagement and education, and foster a service-led environment. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and guide performance with feedback to improve store results.

The role requires leadership in daily operations, collaboration with store leaders, and the ability to move dynamically on the retail floor to meet business needs and guest expectations.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Skills

Client-centric sales experience

Leadership

Communication skills

Job description

ALO is seeking a Sales & Service Lead to elevate the guest experience on the floor, drive engagement and education, and foster a service-led environment. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and guide performance with feedback to improve store results.

The role requires leadership in daily operations, collaboration with store leaders, and the ability to move dynamically on the retail floor to meet business needs and guest expectations.