Guest Experience Retail Associate — Cafe & Merch

Hard Rock International; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Hard Rock Cafe London is seeking a Retail Sales Associate to guide guests through the shopping experience, greet customers, answer questions, and handle sales transactions using the POS system. You will maintain product knowledge and help guests find items, aiming to create memorable experiences.

The role involves engaging guests, upselling related items, and keeping the store clean and organized in a fast-paced environment.

Qualifications

• Greeting guests and answering questions politely.
• Handling cash and card payments with accuracy.
• Maintaining proper cash drawer balances and store cleanliness.
• Providing product knowledge and upselling.

Responsibilities

• Greeting guests and answering questions politely.
• Answering the phone and directing guests as needed.
• Making sales transactions using the POS system.
• Maintaining clean and organized store and stock levels.
• Assuring guest satisfaction and memorable experiences.

Skills

Customer service

Cash handling

Sales skills

Communication

Product knowledge

Tools

POS system

Job description

Hard Rock Cafe London is seeking a Retail Sales Associate to guide guests through the shopping experience, greet customers, answer questions, and handle sales transactions using the POS system. You will maintain product knowledge and help guests find items, aiming to create memorable experiences.

The role involves engaging guests, upselling related items, and keeping the store clean and organized in a fast-paced environment.