Retail Sales Associate

Hard Rock International; Greater London; On-site; Full time

Benefits offered by this job

Comprehensive benefits package

Health and wellness support

Flexible scheduling

Job summary

A global hospitality brand is seeking a Retail Sales Associate in London. The role involves greeting guests, handling transactions, and maintaining store organization. The ideal candidate must be enthusiastic about customer service, possess strong sales skills, and have the ability to create memorable experiences for guests. This full-time position includes a competitive benefits package aimed at promoting a healthy work-life balance.

Qualifications

• Ability to engage guests in one-on-one conversations.
• Willingness to follow safety and sanitation standards.
• Experience handling cash and point-of-sale systems.

Responsibilities

• Greet guests and handle inquiries.
• Ensure cleanliness and organization of the store.
• Perform opening, closing, and side duties.
• Create memorable customer experiences.

Skills

Customer service

Sales transactions

Product knowledge

Suggestive selling

Organizational skills

Attention to detail

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting [e-mail] Sales Associate page is loaded## Retail Sales Associatelocations: Hard Rock Cafe Piccadilly Circus London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R584Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**## ## The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).## ## ## Basic functions of the Retail Sales Associate include:## * ## Greeting guests* ## Answering questions - accurately and politely* ## Answering the phone* ## Making proficient sales transactions - using a point-of-sale system* ## Handling cash and other forms of payment* ## Maintaining proper cash drawer balances* ## Directing guests to areas/restrooms* ## Demonstrating impeccable product knowledge* ## Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits* ## Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)* ## Maintaining a clean and organized store* ## Maintaining proper product stock levels – through retail pulls & inventories* ## Displaying Retail product – through HRC’s visual display standards* ## Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc* ## Assuring the complete satisfaction of each and every guest* ## Creating memorable experiences* ## Entertaining guests to create “Raving Fans”## ## ## Job Requirements include:## * ## Performing duties which require bending, reaching, lifting and standing fro long period of time.* ## Maintaining a well-groomed appearance (“having a plan”)* ## Following all uniform guidelines* ## Practicing all safety & sanitation standards* ## Recycling products, where possible* ## Remaining calm in a hectic, fast-paced atmosphere* ## Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency* ## Displaying a positive and outwardly friendly attitude toward guests* ## Maintaining HRC’s 5 core Values and Mission Statement## ## ## Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.