Guest-Facing Server: Create Memorable Experiences

Hard Rock International; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Hard Rock International in London is seeking enthusiastic team members for our cafe role. You will take guests' orders, run food, handle payments, check I.D.s according to licensing laws, and contribute to creating memorable guest experiences.

The position involves standing for long periods, maintaining a clean station, and collaborating with co-workers to deliver delightful service in a fast-paced environment consistent with Hard Rock's values and mission.

Qualifications

• Perform duties which require bending, reaching, lifting and standing for long periods.
• Maintain a well-groomed appearance and follow uniform guidelines.
• Following all safety & sanitation standards.
• Recycling products, where possible.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.
• Maintaining Hard Rock's 5 core Values and Mission Statement.

Responsibilities

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"
• Your Cafe may cross-train the Server and the Busser positions. This "Server Assistant" will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Skills

Customer service

Teamwork

Professionalism

Communication

Job description

Hard Rock International in London is seeking enthusiastic team members for our cafe role. You will take guests' orders, run food, handle payments, check I.D.s according to licensing laws, and contribute to creating memorable guest experiences.

The position involves standing for long periods, maintaining a clean station, and collaborating with co-workers to deliver delightful service in a fast-paced environment consistent with Hard Rock's values and mission.