Food & Beverage Guest Experience Associate

Novotel; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Planet 21 CSR

Career development opportunities

Job summary

Novotel is seeking a Food & Beverage Team Member to deliver exceptional service and knowledge of our offerings. You will warmly assist guests with menu items and beverage lists, ensuring accurate information and courteous hospitality in a fast-paced environment.

This role emphasizes staying informed on promotions, maintaining safety standards, and working cohesively with the team to enhance the guest experience across our Accor properties.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Responsibilities

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage

Skills

Guest focus

Interpersonal skills

Teamwork

Pressure handling

Job description

Novotel is seeking a Food & Beverage Team Member to deliver exceptional service and knowledge of our offerings. You will warmly assist guests with menu items and beverage lists, ensuring accurate information and courteous hospitality in a fast-paced environment.

This role emphasizes staying informed on promotions, maintaining safety standards, and working cohesively with the team to enhance the guest experience across our Accor properties.