Guest Experience Receptionist — Hospitality Pro

Fire & Vine Hospitality; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

50% off food bill at GAUCHO

Apprenticeship Scheme opportunities

Cycle to work

Employee wellbeing platform

Career development and progression

Breakfast and dinner provided on every

Job summary

GAUCHO Newcastle is seeking an enthusiastic Receptionist to join our busy, high-end hospitality team. The ideal candidate will be outgoing, team-spirited and dedicated to delivering exceptional guest experiences in a fast-paced environment.

You will support reservations, assist management with sales optimization and help create a welcoming GAUCHO atmosphere for every guest on arrival and departure.

Qualifications

• Be a team player.
• Work well within a fast-paced environment.
• Demonstrate a positive approach to your role and teamwork.
• Be friendly, welcoming and approachable.
• Be professional and respectful at all times.
• Have fun and create a warm and welcoming atmosphere at reception.

Responsibilities

• Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit.
• Ensure all GAUCHO reservations are processed professionally and accurately.
• Support and assist the management team to maximise sales revenues through cover driving and business optimisation.
• Be the face of GAUCHO and demonstrate service excellence through heightened hospitality.

Skills

Team player

Fast-paced environment

Positive approach

Friendly and welcoming

Professional and respectful

Atmosphere creation at reception

Job description

GAUCHO Newcastle is seeking an enthusiastic Receptionist to join our busy, high-end hospitality team. The ideal candidate will be outgoing, team-spirited and dedicated to delivering exceptional guest experiences in a fast-paced environment.

You will support reservations, assist management with sales optimization and help create a welcoming GAUCHO atmosphere for every guest on arrival and departure.