Hyatt Place LeedsReception Manager

Aimbridge EMEA; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Employee assistance program

Uncapped incentives

30 days holiday

Staff meals on duty

Paid breaks

Gym access

Job summary

Aimbridge Hospitality EMEA is seeking a Reception Manager to lead the front desk and ensure an exceptional guest experience at Hyatt Place Leeds Sovereign Square. You will oversee reservations, check-in/out, and guest inquiries, while driving revenue and brand standards across the team.

You will recruit, develop and manage reception staff, setting objectives, monitoring performance and guiding the team to deliver smooth, efficient service in a fast-paced environment.

Qualifications

• Strong leadership and organisational skills.
• Excellent communication and interpersonal skills.
• Experience in hotel reception or similar role.

Responsibilities

• Lead front desk operations and ensure exceptional guest experience.
• Manage bookings, reservations, check-in and check-out processes.
• Recruit, develop and motivate reception team; set objectives and provide feedback.
• Utilise PMS, booking engines and CRM tools to manage reservations and guest data.

Job description

As Reception Manager you will lead the front desk operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

• You'll have prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

Hyatt Place Leeds Sovereign Square, Sovereign Street Leeds, Leeds, West Yorkshire, LS1 4BT

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities