Guest Experience Porter — 5-Star Front Desk, Career Growth

Malmaison & Hotel du Vin; Glasgow; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apprenticeship scheme

Career progression

Descripción de la vacante

Hotel du Vin Glasgow is seeking a friendly and energetic Porter to join our front office team. You will be the face of our hotel, greet guests, and support the front desk to deliver exemplary service in a 5-star setting.

We offer a chance to learn on the job with our apprenticeship scheme, plus internal development and progression opportunities across Malmaison & Hotel du Vin. Prior hotel experience is beneficial but not essential; a positive personality and a passion for service are a must.

Formación

• Experience in a similar quality hotel is beneficial but not required.
• A friendly, sunny disposition and a passion for service are essential.
• Ability to handle guest queries with poise and a smile.

Responsabilidades

• Greet and assist guests as the face of the hotel.
• Support front office team to ensure smooth guest arrivals and departures.
• Respond to guest requests and queries promptly and professionally.
• Maintain high standards of cleanliness and appearance in public areas.

Conocimientos

Hospitality

Guest service

Communication

Descripción del empleo

Hotel du Vin Glasgow is seeking a friendly and energetic Porter to join our front office team. You will be the face of our hotel, greet guests, and support the front desk to deliver exemplary service in a 5-star setting.

We offer a chance to learn on the job with our apprenticeship scheme, plus internal development and progression opportunities across Malmaison & Hotel du Vin. Prior hotel experience is beneficial but not essential; a positive personality and a passion for service are a must.