Guest Experience & Office Coordinator

Chartwells Independent; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off for charity

Job summary

Rapport Guest Services in Glasgow is seeking an Office Coordinator to support a Fortune Global 500 client. You will help run a welcoming office, manage desk bookings, plan meetings, and ensure smooth daily operations.

The ideal candidate communicates clearly in English, builds rapport with guests and stakeholders, and brings a proactive, organized mindset. Experience in luxury hospitality or corporate environments is a plus.

Qualifications

• Excellent English communication, both verbal and written.
• Strong ability to build rapport with guests and stakeholders.
• Organised, proactive, and adaptable in a fast-paced environment.
• Experience in luxury hospitality, premium airlines, or corporate settings preferred.

Responsibilities

• Create a welcoming atmosphere for visitors and team members.
• Oversee daily operations for smooth workflow and cleanliness.
• Assist with meeting and event logistics, including planning and catering.
• Support desk booking system and check-in processes.
• Ensure Health and Safety compliance, including Fire Warden duties.
• Address maintenance and cleaning issues to ensure timely resolution.
• Participate in training opportunities and address additional tasks as needed.
• Maintain high standards to consistently exceed customer expectations.

Skills

Rapport building

English communication

Organised mindset

Customer service

Professional presentation

Interpersonal skills

Proactive approach

Innovative spirit

Job description

Rapport Guest Services in Glasgow is seeking an Office Coordinator to support a Fortune Global 500 client. You will help run a welcoming office, manage desk bookings, plan meetings, and ensure smooth daily operations.

The ideal candidate communicates clearly in English, builds rapport with guests and stakeholders, and brings a proactive, organized mindset. Experience in luxury hospitality or corporate environments is a plus.