Office Coordinator - Glasgow

Chartwells Independent; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off for charity

Job summary

Rapport Guest Services in Glasgow is seeking an Office Coordinator to support a Fortune Global 500 client. You will help run a welcoming office, manage desk bookings, plan meetings, and ensure smooth daily operations.

The ideal candidate communicates clearly in English, builds rapport with guests and stakeholders, and brings a proactive, organized mindset. Experience in luxury hospitality or corporate environments is a plus.

Qualifications

• Excellent English communication, both verbal and written.
• Strong ability to build rapport with guests and stakeholders.
• Organised, proactive, and adaptable in a fast-paced environment.
• Experience in luxury hospitality, premium airlines, or corporate settings preferred.

Responsibilities

• Create a welcoming atmosphere for visitors and team members.
• Oversee daily operations for smooth workflow and cleanliness.
• Assist with meeting and event logistics, including planning and catering.
• Support desk booking system and check-in processes.
• Ensure Health and Safety compliance, including Fire Warden duties.
• Address maintenance and cleaning issues to ensure timely resolution.
• Participate in training opportunities and address additional tasks as needed.
• Maintain high standards to consistently exceed customer expectations.

Skills

Rapport building

English communication

Organised mindset

Customer service

Professional presentation

Interpersonal skills

Proactive approach

Innovative spirit

Job description

Join our dynamic Rapport team as an Office Coordinator at our client’s Glasgow office! You will play a vital role in supporting a Fortune Global 500 company, where innovation and excellence thrive every day.

You will be a key player in ensuring the office operates seamlessly and efficiently. Your knack for building instant connections with guests and creating unforgettable experiences will be essential to our team’s success. If you’re ready to make a positive impact and help create a vibrant office atmosphere, we can’t wait to hear from you!

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM - 5 PM, with flexibility as per business needs)

What will you get?

• Financial freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Creating a welcoming atmosphere for visitors and team members
• Overseeing the daily operations to ensure smooth workflow and cleanliness
• Assisting with meeting and event logistics, including planning and catering
• Reporting maintenance and cleaning issues, ensuring timely resolution
• Supporting clients with the desk booking system and check-in processes
• Maintaining high standards to consistently exceed customer expectations
• Participating in training opportunities and address additional tasks as needed
• Ensuring compliance with Health and Safety regulations, including Fire Warden duties

The ideal candidate will

• Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Possess a vibrant personality that fosters strong connections with stakeholders, including VIPs
• Communicate effectively in English, showcasing exceptional verbal and written skills
• Embrace innovation and adaptability, demonstrating a proactive and organised mindset
• Uphold professionalism with a courteous approach, serving as a role model for others
• Exhibit impressive personal presentation and strong interpersonal abilities
• Show a genuine passion for delivering outstanding guest service in every interaction
• Ideally, bring previous customer service experience from luxury hotels, premium airlines, or corporate settings

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values atwww.rapportservice.com.