Guest Services Host

Wilde W A Co; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Job summary

Wilde is seeking a Guest Services Host to join our vibrant team across our lobby, public areas and bar spaces in the heart of our European aparthotel operations. You will thrive in a fast-paced environment, delivering exceptional guest service and embodying the Wilde brand with warmth and energy.

Full training will be provided; prior hospitality experience is helpful. Flexible patterns including full and part-time roles are available, with opportunities to engage in community initiatives and

Qualifications

• Prior experience in a similar role is helpful but full training will be provided!

Responsibilities

• Greet guests warmly and maintain a welcoming atmosphere across public areas.
• Support the lobby, reception and bar/restaurant spaces with proactive service.
• Represent the Wilde brand with enthusiasm, energy and a friendly professional demeanor.
• Assist guests to ensure memorable experiences and personalised service.
• Collaborate with the team to keep operations smooth across shifts.
• Contribute to a positive, inclusive team culture and local community initiatives.

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Paid family leave(>1 year of service)

• Flexible working patterns including full and part time roles

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, and your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Prior experience in a similar role is helpful but full training will be provided!

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.

• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.

• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.

• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.

• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.

• Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.

• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.

• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.

• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key