Front Office Manager

Staycity Group; Greater London; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme based on core values and店

Discounted rates for overnight stays

Refer and earn scheme - up to £/€550

Cycle to work scheme

Education Support

Volunteer days

Employee Assistance Program (EAP)

Job summary

Staycity Group seeks a Front Office Manager to shape the guest journey across our urban aparthotels. You will lead the front desk team, ensure seamless daily operations, and address guest feedback with professionalism to maintain high standards.

Experience with Opera PMS is essential, and you will motivate staff, monitor performance, and coordinate with other departments to deliver outstanding stays.

Qualifications

• Minimum 2 years front desk management in a similar property.
• Strong leadership and communication skills.
• Experience using Opera PMS and guest feedback management.

Responsibilities

• Ensure the smooth running of the front desk on a daily basis, liaising between guests and all departments.
• Monitor and address feedback from guest satisfaction surveys and third-party sites; resolve disputes professionally.
• Keep the team updated on hotel and company activities through daily communications and reports.
• Verify payments at guest check-in following established procedures for payment methods.
• Lead and inspire a team of direct reports and uphold prescribed service standards.

Skills

Front Office Manager

Opera experience

Team leadership

Guest service orientation

Tools

Opera PMS

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Front Office Manager to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
• The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
• Anticipate and address any issues to safeguard the well‑being and satisfaction of our guests throughout their stay.
• Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.

Join us and be part of the journey.