Guest Experience Manager - Flexible Hours & Perks

Rbh Hospitality Management; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted room rates

Birthday off

Flexible work

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Course Sponsorship

Job summary

RBH Hospitality Management is seeking a welcoming Front Desk Host in Leeds to greet guests, check them in/out, and assist with reservations and inquiries. You will liaise with housekeeping and maintenance to ensure smooth operations and a memorable stay.

Ideal candidates are energetic, detail-oriented, with strong communication skills and a can-do attitude to handle busy periods and guest requests.

Qualifications

• Be the friendly face that welcomes guests and sets the tone from check-in to check-out.
• Handle check-ins/outs and guest requests with courtesy and efficiency.
• Be the go-to person for guest inquiries and local recommendations.

Responsibilities

• Process bookings and payments accurately, ensuring details are correct.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Maintain a professional front desk appearance and welcoming atmosphere.
• Respond to guest questions, resolve issues, and keep guests informed.

Job description

RBH Hospitality Management is seeking a welcoming Front Desk Host in Leeds to greet guests, check them in/out, and assist with reservations and inquiries. You will liaise with housekeeping and maintenance to ensure smooth operations and a memorable stay.

Ideal candidates are energetic, detail-oriented, with strong communication skills and a can-do attitude to handle busy periods and guest requests.