Guest Experience Liaison Specialist

Mitie Cleaning & Hygiene Services; Preston; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars rewards

Job summary

Mitie is hiring a Customer Liaison Representative for the Link Facility at the BAE Systems sites in Warton & Samlesbury. The role involves greeting visitors, directing them to the appropriate teams, and maintaining a welcoming, safe environment.

It serves as the face of the Link Facility and the customer liaison for bookings and feedback. Working hours are 42 per week (Mon-Thu 07:00–17:30, Fri 07:00–13:00) with shift patterns by business needs.

Qualifications

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Proven ability to provide a high level of customer service
• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
• Computer Proficiency
• Must have the ability to gain SC Clearance

Skills

Teamwork

Time management

Customer service

Interpersonal skills

MS Word/Excel

Computer proficiency

SC Clearance

Tools

Microsoft Word

Microsoft Excel

Job description

Mitie is hiring a Customer Liaison Representative for the Link Facility at the BAE Systems sites in Warton & Samlesbury. The role involves greeting visitors, directing them to the appropriate teams, and maintaining a welcoming, safe environment.

It serves as the face of the Link Facility and the customer liaison for bookings and feedback. Working hours are 42 per week (Mon-Thu 07:00–17:30, Fri 07:00–13:00) with shift patterns by business needs.