Customer Liaison Representative

Mitie Group plc.; Warton; On-site; GBP 18,000 - 22,000; Full time

Job summary

Mitie Group plc. is seeking a Customer Liaison Representative to greet visitors, direct them appropriately and deliver a high-quality service.

You will be the face of the Link Facility, reviewing bookings via the kiosk system and supporting Supervisors while maintaining a safe, welcoming environment. You will work a 42-hour week with set hours Mon-Thu 07:00–17:30 and Fri 07:00–13:00, earning £13.45 per hour.

Qualifications

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes.
• Proven high level of customer service.
• Interpersonal and communication skills in English (written and spoken).
• Knowledge of Microsoft systems (Word, Excel) desired.
• Ability to gain SC Clearance.

Responsibilities

• Greet, welcome and direct visitors to the building.
• Be the first point of contact for clients arriving at the building.
• Review bookings via the Kiosk booking system/platform.
• Provide feedback to Team Leader and support Supervisors.
• Maintain high standards within the building and ensure customer needs are met.
• Assist with area seating planning and identify defects; report corrective actions.

Skills

Customer service

Team player

Time management

Interpersonal communication

English proficiency

Microsoft Word

Microsoft Excel

SC Clearance

Tools

Microsoft Word

Microsoft Excel

Job description

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours: 42 Hours per week between the following hours

Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers

• -Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• -Proven ability to provide a high level of customer service
• -Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• -Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
• -Computer Proficiency
• -Must have the ability to gain SC Clearance

Monday - Thursday 07:00 - 17:30, Friday 07:00 - 13:00

Shift patterns are subject to availability and will be decided upon business needs.

Hourly rate - £13.45