Guest Experience Leader: Warm Hospitality & Community Impact

McDonald's; Greenhithe; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Overnight pay premium

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald’s is seeking a Customer Experience Leader to create a warm, welcoming atmosphere and deliver excellent hospitality. You’ll work across weekdays and weekends, including afternoons and evenings, as part of a friendly team.

No experience is required as full training will be given, with opportunities to grow, develop, and engage with local customers and communities. You will support the restaurant management, help maintain cleanliness and safety, and participate in promotions that

Qualifications

• No prior experience required; full training provided.
• Strong communication and hospitality mindset.
• Positive, friendly and team-focused attitude.

Responsibilities

• Create a warm and welcoming atmosphere and tailor hospitality to customer needs.
• Support and resolve customer queries, contributing to a smooth guest journey.
• Assist in maintaining cleanliness, safety, and operating procedures across shifts.
• Stay engaged with the restaurant management to drive improvements in service quality.
• Participate in events and promotions to engage visitors and build community connections.

Job description

McDonald’s is seeking a Customer Experience Leader to create a warm, welcoming atmosphere and deliver excellent hospitality. You’ll work across weekdays and weekends, including afternoons and evenings, as part of a friendly team.

No experience is required as full training will be given, with opportunities to grow, develop, and engage with local customers and communities. You will support the restaurant management, help maintain cleanliness and safety, and participate in promotions that