Guest Experience Leader: Team & Ops Coach

Mecca; Barrow upon Trent; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Paid breaks

Exclusive rewards platform

50% off food & drinks

Pension & life assurance

Company sick pay

Career development

Job summary

Mecca Bingo is seeking an Assistant Manager in Barrow upon Trent to lead a vibrant team, deliver outstanding guest experiences, and ensure smooth daily operations. You will work closely with the General Manager to set standards, motivate staff, and create a welcoming atmosphere for customers.

The role focuses on leadership, customer service excellence, and driving performance in a busy venue with attractive perks and development opportunities.

Qualifications

• Leadership experience in a fast-paced customer environment.
• Patient-focused mindset with a passion for service.
• Operational know-how to oversee daily venue operations.
• Strong communication skills for guests and colleagues.
• Hands-on attitude and leadership by example.
• Commercial awareness and KPI understanding.
• Adaptability under pressure and problem-solving.
• Experience coaching others and developing teams.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop your team to be the best they can be.

Skills

Leadership

Customer focus

Ops know-how

Communication

Hands-on

Commercial awareness

Adaptability

Team development

Job description

Mecca Bingo is seeking an Assistant Manager in Barrow upon Trent to lead a vibrant team, deliver outstanding guest experiences, and ensure smooth daily operations. You will work closely with the General Manager to set standards, motivate staff, and create a welcoming atmosphere for customers.

The role focuses on leadership, customer service excellence, and driving performance in a busy venue with attractive perks and development opportunities.