Assistant Manager - Lead Guest Experience & Team

Rank Group; Broadstairs; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Paid Breaks

Exclusive Rewards Platform

50% Off Food & Soft Drinks – for you &

Pension & Life Assurance

Company Sick Pay Scheme

Career Development

Job summary

Mecca Bingo is seeking an Assistant Manager to lead a vibrant team and deliver outstanding guest experiences in our UK venues. You’ll work closely with the General Manager to set standards, motivate staff, and create a welcoming atmosphere for every customer.

The role requires leadership experience in a fast-paced customer environment and a hands-on, solution-focused approach, with a strong focus on KPIs and cost control. A supportive, growth‑oriented culture awaits.

Qualifications

• Leadership experience in a fast‑paced customer environment.
• Customer-focused mindset with a passion for memorable experiences.
• Experience overseeing daily operations and ensuring smooth delivery.
• Strong communication skills for guests and colleagues.
• Hands‑on attitude and readiness to lead by example.
• Understanding KPIs, cost control and performance driving.
• Adaptable under pressure with creative problem solving.
• Experience coaching others and supporting growth.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop your team to be the best they can be.

Skills

Leadership

Customer-Focused

Operational Know-How

Communication

Hands-On

Commercial Awareness

Adaptability

Team Development

Job description

Mecca Bingo is seeking an Assistant Manager to lead a vibrant team and deliver outstanding guest experiences in our UK venues. You’ll work closely with the General Manager to set standards, motivate staff, and create a welcoming atmosphere for every customer.

The role requires leadership experience in a fast-paced customer environment and a hands-on, solution-focused approach, with a strong focus on KPIs and cost control. A supportive, growth‑oriented culture awaits.