Deputy General Manager: Lead Team & Guest Experience

Malmaison; Brighton; On-site; GBP 45,000 - 60,000; Full time

Job summary

Hotel Du Vin Brighton is seeking a Deputy General Manager to lead and inspire a large hospitality team while upholding the brand's standards. You will drive guest satisfaction, manage daily operations, and partner with department heads to maximise revenue and guest experience.

You will be a visible leader, mentoring staff, shaping service culture, and delivering celebrity-style service that differentiates the property in a competitive market.

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic individual with a passion for customer service.
• Experience leading large teams and developing staff.

Responsibilities

• Lead and motivate the hotel team to deliver memorable guest experiences.
• Drive brand strategy and ensure the property stands out as a preferred destination.
• Balance operations and revenue by managing department heads and daily activity.
• Lead from the front and set a strong example for the team.

Skills

Leadership experience

Team management

Customer service

Attention to detail

Time management

P&L understanding

Job description

Hotel Du Vin Brighton is seeking a Deputy General Manager to lead and inspire a large hospitality team while upholding the brand's standards. You will drive guest satisfaction, manage daily operations, and partner with department heads to maximise revenue and guest experience.

You will be a visible leader, mentoring staff, shaping service culture, and delivering celebrity-style service that differentiates the property in a competitive market.