Front Desk Supervisor - Lead Guest Experiences

Peoplebank; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Pension

Healthcare

Employee discounts

Training & Academy

Refer a friend bonus

Job summary

The Cumberland in London is seeking a proactive Front Desk Supervisor to oversee daily operations, assist with Check-in and Check-Out, and create personalised guest experiences. A calm, proactive approach and the ability to lead a team are essential for delivering exceptional service.

Familiarity with Opera is a plus, and the role offers clear opportunities for growth within a dynamic hotel environment close to Hyde Park and Oxford Street.

Qualifications

• Experience in customer-facing hospitality roles.
• Strong guest service mindset with proactive problem solving.
• Ability to lead and develop a front desk team.

Responsibilities

• Oversee daily front desk operations.
• Assist with Check-in and Check-Out processes.
• Deliver personalised guest experiences to ensure a tailored stay.
• Lead and coach the front desk team for consistent service.
• Maintain smooth operations during busy periods.

Skills

Guest service

Leadership

Communication

Team coaching

Attention to detail

Tools

Opera

Job description

The Cumberland in London is seeking a proactive Front Desk Supervisor to oversee daily operations, assist with Check-in and Check-Out, and create personalised guest experiences. A calm, proactive approach and the ability to lead a team are essential for delivering exceptional service.

Familiarity with Opera is a plus, and the role offers clear opportunities for growth within a dynamic hotel environment close to Hyde Park and Oxford Street.