Guest Experience Leader - Front Office

The Clermont; City of Westminster; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Meal on duty

Staff discounts

Career development

Job summary

The Clermont Victoria in central London is seeking a Front Office Manager to lead Reception, Guest Relations and the Nights team with a guest‑first approach, coordinating with other departments to deliver a seamless stay.

This full‑time, salaried role offers £38,950 per annum, with strong focus on training, budget awareness, sales development and a supportive, inclusive culture. The position includes excellent staff facilities, pension, healthcare and employee wellbeing initiatives.

Qualifications

• Proven track record leading and inspiring teams.
• Detail-oriented with a focus on guest service.
• Strong communication and collaborative skills.
• Ability to balance budgets and sales goals.
• Experience with Opera PMS is beneficial.

Responsibilities

• Lead front office operations across Reception, Guest Relations, and Nights team.
• Inspire and coach the team to exceed guest expectations.
• Handle complex guest needs with calm confidence.
• Train and develop team members.
• Drive sales and manage budgets.
• Collaborate with other departments to ensure a seamless stay.

Skills

Team leadership

Attention to detail

Guest experience

Communication skills

Budget management

Opera knowledge

Tools

Opera

Job description

The Clermont Victoria in central London is seeking a Front Office Manager to lead Reception, Guest Relations and the Nights team with a guest‑first approach, coordinating with other departments to deliver a seamless stay.

This full‑time, salaried role offers £38,950 per annum, with strong focus on training, budget awareness, sales development and a supportive, inclusive culture. The position includes excellent staff facilities, pension, healthcare and employee wellbeing initiatives.