Guest Experience Leader - Front Office

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Free meals on duty

Cycle to Work

Job summary

LGH Hotels Management operates the Glasgow Argyle Hotel, Signature Collection by Best Western, and is seeking an experienced Front Office Manager to lead the front desk and shape the guest journey from check‑in to check‑out. You will set the tone for the team, delivering warm, high‑quality service while collaborating with other departments to ensure a seamless guest experience.

The role emphasizes leadership, empathy and clear communication in a busy hospitality environment.

Responsibilities

• Lead, motivate and support the Front Office team to deliver a warm, consistent and high‑quality guest experience
• Ensure all front desk operations — including check‑in, check‑out and billing — are completed accurately, efficiently and calmly
• Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies
• Work collaboratively with other hotel departments to ensure a joined‑up, seamless experience for guests
• Review guest feedback and use it constructively to improve service and strengthen the guest journey
• Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles
• Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Job description

LGH Hotels Management operates the Glasgow Argyle Hotel, Signature Collection by Best Western, and is seeking an experienced Front Office Manager to lead the front desk and shape the guest journey from check‑in to check‑out. You will set the tone for the team, delivering warm, high‑quality service while collaborating with other departments to ensure a seamless guest experience.

The role emphasizes leadership, empathy and clear communication in a busy hospitality environment.