Duty Manager

LGH Hotels Management Ltd; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on hotel rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Free parking

Job summary

A prominent hotel management company is seeking a proactive Duty Manager for the Glasgow Argyle Hotel within the Signature Collection by Best Western. In this role, you will oversee daily operations, lead the front-of-house teams, and ensure that exceptional guest service is delivered. The ideal candidate will have strong leadership, communication skills, and experience in hospitality management. This position offers various employee benefits and discounts across hotel brands.

Qualifications

• Proven experience in a supervisory or management role within a hospitality environment.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Calm under pressure and thrives in a fast-paced environment.
• Flexible with working hours, including evenings, weekends, and holidays.

Responsibilities

• Act as the senior manager on duty, overseeing daily hotel operations.
• Lead and support front-of-house teams to deliver exceptional guest service.
• Handle guest feedback and resolve issues promptly and professionally.
• Ensure health & safety, security, and brand standards are maintained.
• Collaborate with department heads to ensure smooth handovers and communication.
• Support training and development of team members.

Skills

Leadership

Problem-solving

Communication

Time management

Job description

Overview

Duty Manager role at LGH Hotels Management Ltd, Glasgow Argyle Hotel, Signature Collection by Best Western.

Are you passionate about creating memorable guest experiences in a welcoming and energetic hotel environment? We’re looking for a proactive and hands-on Duty Manager to join our management team.

Responsibilities

• Act as the senior manager on duty, overseeing daily hotel operations
• Lead and support front-of-house teams to deliver exceptional guest service
• Handle guest feedback and resolve issues promptly and professionally
• Ensure health & safety, security, and brand standards are maintained
• Collaborate with department heads to ensure smooth handovers and communication
• Support training and development of team members

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience in a supervisory or management role within a hospitality environment
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal abilities
• Calm under pressure and thrives in a fast-paced environment
• Flexible with working hours, including evenings, weekends, and holidays

About the Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, blends old and new architecture and is a standout on the Glasgow skyline near the River Clyde, in the heart of the city.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from Glasgow Central and Glasgow Queen Street stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms.

About Us

Looking for an exciting career in the hospitality industry? LGH Hotels Management has a growing portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.