Guest Experience Leader

Radisson Hotel Group; City of Edinburgh; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

53% off hotel stays

30% off for Friends & Family

Discounts on Breakfast, F&B, Spa

Job summary

Radisson Hotel Group is seeking a Guest Relations Manager to lead the guest journey, ensuring memorable experiences and outstanding service standards. You will engage guests, host high-energy hospitality moments, and collaborate with teams to maintain smooth guest services.

A positive attitude and strong communication are essential for success. Experience in a similar role is helpful, and the position emphasizes teamwork, empathy, and proactive guest satisfaction across our vibrant hotel

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail and creative problem-solving.
• Strong verbal communication skills and ability to work in a team.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Oversee the guest journey to ensure top-tier hospitality and satisfaction.
• Engage guests and host the show with warmth and professionalism.
• Build relationships with stakeholders to deliver memorable experiences.
• Deliver planned guest engagement programs and monitor outcomes.
• Ensure compliance with legislation and maintain audit-ready documentation.

Skills

Yes I Can attitude

Attention to detail

Creative problem-solving

Guest service excellence

Teamwork

Verbal communication

Enjoys lively work

Experience in similar role (beneficial

Job description

Radisson Hotel Group is seeking a Guest Relations Manager to lead the guest journey, ensuring memorable experiences and outstanding service standards. You will engage guests, host high-energy hospitality moments, and collaborate with teams to maintain smooth guest services.

A positive attitude and strong communication are essential for success. Experience in a similar role is helpful, and the position emphasizes teamwork, empathy, and proactive guest satisfaction across our vibrant hotel