Guest Service Agent - Casual

Radisson Hotel Group; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Local perks

Job summary

Radisson Hotel Group in the United Kingdom is looking for a friendly Receptionist to join our Front Office Team. You will be the first point of contact for guests, delivering high standards of service from check-in to check-out.

We value patience, empathy, strong communication and a pro-active approach to guest satisfaction. Experience in a similar role is beneficial but not essential, and training will be provided.

Qualifications

• Strong customer service skills.
• Excellent verbal and written communication.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Answer guest inquiries and resolve issues to ensure a positive experience.
• Collaborate with front desk and other hotel departments to meet guest needs.

Skills

Customer service

Communication

Team player

Patience

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• - Guaranteed minimum of 30% off for your Friends & Family
• - Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! Ifyou’reready to bring your talent, energy, and passion, we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.