Guest Service Manager

Radisson Hotel Group; City of Edinburgh; Presencial; GBP 17 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

53% off hotel stays

30% off for Friends & Family

Discounts on Breakfast, F&B, Spa

Resumo da oferta

Radisson Hotel Group is seeking a Guest Relations Manager to lead the guest journey, ensuring memorable experiences and outstanding service standards. You will engage guests, host high-energy hospitality moments, and collaborate with teams to maintain smooth guest services.

A positive attitude and strong communication are essential for success. Experience in a similar role is helpful, and the position emphasizes teamwork, empathy, and proactive guest satisfaction across our vibrant hotel

Qualificações

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail and creative problem-solving.
• Strong verbal communication skills and ability to work in a team.
• Experience in a similar position is beneficial but not essential.

Responsabilidades

• Oversee the guest journey to ensure top-tier hospitality and satisfaction.
• Engage guests and host the show with warmth and professionalism.
• Build relationships with stakeholders to deliver memorable experiences.
• Deliver planned guest engagement programs and monitor outcomes.
• Ensure compliance with legislation and maintain audit-ready documentation.

Conhecimentos

Yes I Can attitude

Attention to detail

Creative problem-solving

Guest service excellence

Teamwork

Verbal communication

Enjoys lively work

Experience in similar role (beneficial

Descrição da oferta de emprego

• Compensation: up to GBP 28,814.4 - yearly

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

OurGuest Relations Manager love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder

You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Builds and maintains effective working relationships with all key stakeholders.

Delivers an effective planned guest engagement programmed.

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Qualifications

Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service Ability to work as part of a team to ensure guest satisfaction Strong verbal communication skills Likes having fun at work Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.