Receptionist

RBH Hospitality Management Ltd; Dorking; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Discounted hotel stays for you, family

Free meals on duty

Wagestream – get paid on demand

30% off food & drink at RBH hotels

Refer a Friend £250 scheme

Flexible working opportunities

Employee Assistance Programme & life보험

Training and career development

Regular social events & wellbeing

Job summary

RBH Hospitality Management Ltd offers a role as a Receptionist at Wotton House, set in the Surrey countryside. You will be the first and last face guests remember, delivering a warm, confident welcome and ensuring stays run smoothly from arrival to departure.

You’ll handle check-ins/outs, assist guests with enquiries and provide local recommendations. Previous hotel reception experience is essential, with the ability to stay calm during busy periods and a flexible shift pattern including

Qualifications

• Previous hotel reception/front office experience preferred.
• Excellent communication and guest service skills are required.
• Willingness to work evenings, weekends and bank holidays.

Responsibilities

• Welcoming guests and completing smooth check-ins and check-outs.
• Responding to enquiries, requests and guest feedback with confidence and care.
• Handling calls, emails, reservations and payments accurately.
• Sharing knowledge of the hotel, dining experiences and local area.
• Working with other departments to create a seamless guest experience.
• Keeping Reception welcoming, organised and well-presented.
• Bringing the Wonderfully Wotton service standards to every interaction.

Skills

Friendly

Confident

Communication skills

Attention to detail

Calm under pressure

Tools

Opera PMS

Job description

At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.

Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.

We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.

We’re the flamingo in a flock of pigeons.

Why You’ll Love Working Here

• Birthday day off
• Discounted hotel stays for you, friends & family
• Free meals on duty – saving over £1,000 a year
• Wagestream – choose when you get paid
• 30% off food & drink across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme & life insurance
• Training and career development
• Regular social events and wellbeing activities

The Role

As a Receptionist, you’ll be one of the first faces our guests see and the last they remember.

You’ll provide a warm, confident and professional welcome, making sure every stay runs smoothly from arrival to departure. Whether you’re checking in a wedding guest, recommending somewhere to explore locally or helping solve an unexpected problem, you’ll have the opportunity to make someone’s stay that little bit more special.

What You’ll Be Doing

• Welcoming guests and completing smooth check-ins and check-outs
• Responding to enquiries, requests and guest feedback with confidence and care
• Handling calls, emails, reservations and payments accurately
• Sharing your knowledge of the hotel, dining experiences and local area
• Working closely with other departments to create a seamless guest experience
• Keeping Reception welcoming, organised and beautifully presented
• Bringing our Wonderfully Wotton personality and service standards to every interaction

Could This Be You?

We’re looking for someone who is friendly, confident and genuinely enjoys helping people.

You’ll have great communication skills, strong attention to detail and the ability to stay calm and confident when things get busy. Previous hotel experience is essential, ideally within a Reception or Front Office environment. You’ll understand what it takes to deliver a fantastic guest experience and will bring a positive, proactive approach to every shift. Experience using Opera would be an advantage, although training on our systems will be provided.

You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.

Everyone’s Welcome

RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact

[e-mail].