Guest Experience Lead - Luxury Restaurant Reception

Endo Chelsea; Greater London; Presencial; GBP 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Share of service charge and tips

Team meals

50% off food and drinks across all our

Training and development

Birthday day off

Annual Christmas party

Wagestream access

30 days paid holiday

Creative culture

Descripción de la vacante

ENDO Chelsea is seeking a Receptionist to join our intimate, ten-seat restaurant. As the first point of contact, you’ll set the tone for every guest’s visit, from initial enquiry to warm welcome at the door, and you’ll support reservations, enquiries and guest information with care.

You are personable, organised and clear in communication, able to handle phone calls and emails gracefully, while maintaining discretion and accuracy across guest records and seating arrangements.

Formación

• Experience in hospitality or restaurant reception preferred.
• Comfort with handling reservations and guest enquiries.
• Excellent communication and discreet handling of guest information.

Responsabilidades

• Greet guests warmly on arrival and set a calm, welcoming tone.
• Manage reservations, phone calls and email enquiries accurately.
• Explain dining experiences, booking arrangements and cancellation policies.
• Record dietary requirements and special occasions; share details with the team.
• Coordinate arrivals and seating with the front-of-house team to ensure smooth service.
• Maintain tidy reception area and guest records; support kitchen and FOH as needed.

Conocimientos

Hospitality

Reservations management

Communication

Phone and email handling

Teamwork

Descripción del empleo

ENDO Chelsea is seeking a Receptionist to join our intimate, ten-seat restaurant. As the first point of contact, you’ll set the tone for every guest’s visit, from initial enquiry to warm welcome at the door, and you’ll support reservations, enquiries and guest information with care.

You are personable, organised and clear in communication, able to handle phone calls and emails gracefully, while maintaining discretion and accuracy across guest records and seating arrangements.