Receptionist

Endo Chelsea; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Share of service charge and tips

Team meals

50% off food and drinks across all our

Training and development

Birthday day off

Annual Christmas party

Wagestream access

30 days paid holiday

Creative culture

Job summary

ENDO Chelsea is seeking a Receptionist to join our intimate, ten-seat restaurant. As the first point of contact, you’ll set the tone for every guest’s visit, from initial enquiry to warm welcome at the door, and you’ll support reservations, enquiries and guest information with care.

You are personable, organised and clear in communication, able to handle phone calls and emails gracefully, while maintaining discretion and accuracy across guest records and seating arrangements.

Qualifications

• Experience in hospitality or restaurant reception preferred.
• Comfort with handling reservations and guest enquiries.
• Excellent communication and discreet handling of guest information.

Responsibilities

• Greet guests warmly on arrival and set a calm, welcoming tone.
• Manage reservations, phone calls and email enquiries accurately.
• Explain dining experiences, booking arrangements and cancellation policies.
• Record dietary requirements and special occasions; share details with the team.
• Coordinate arrivals and seating with the front-of-house team to ensure smooth service.
• Maintain tidy reception area and guest records; support kitchen and FOH as needed.

Skills

Hospitality

Reservations management

Communication

Phone and email handling

Teamwork

Job description

Receptionist – ENDO Chelsea

At ENDO Chelsea, there are only ten seats. Every guest sitsin front of Chef Kazutoshi Endo as he cooks, sharing the food, craftsmanshipand spirit of Japan in his own way. It’s an intimate room where every detailmatters, and every person on the team is part of the experience.

We’re looking for aReceptionistto joinour small, close-knit team. As the first point of contact, you’ll set the tonefor each guest’s visit, from their initial enquiry to the welcome they receiveat our door.

This is a role for someone who enjoys looking after people,takes pride in getting the details right and understands how a thoughtfulwelcome can make someone feel.

Who you are

• Warm,personable and naturally attentive, with a genuine interest in hospitality
• Organisedand precise, confident managing reservations, enquiries and guestinformation
• Aclear communicator, whether welcoming guests in person, speaking on thephone or responding to emails
• Calmunder pressure and discreet when handling personal information and specialrequests
• Someonewho values teamwork and understands how closely we rely on each other in asmall restaurant
• Curiousabout Japanese hospitality and keen to learn about the ENDO experience
• Previousexperience in restaurant reception, reservations or luxury hospitality iswelcome

What you’ll do

• Welcomeguests warmly and personally, creating a calm and considered arrivalexperience
• Managereservations, telephone calls and email enquiries accurately andprofessionally
• Communicateour dining experience, booking arrangements and cancellation policyclearly
• Recorddietary requirements, special occasions and guest preferences, sharingrelevant details with the team
• Coordinatearrivals and seating with the front-of-house team to support the flow ofeach service
• Keepguest records accurate and the reception area immaculate and organised
• Workclosely with the kitchen and front-of-house team to make every visit feelseamless

What we offer

• Competitivesalary, plus a share of service charge and tips
• Delicious,nutritious team meals
• 50%off food and drinks across all our restaurants
• Personalisedtraining and development to help you grow your career
• Aday off on your birthday, to celebrate you
• AnnualChristmas party and referral bonuses
• Acreative, dynamic culture built on excellence
• Accessto Wagestream for managing your pay
• 30days’ paid holiday a year for a healthy work-life balance
• Thechance to learn from one of the most respected names in sushi, within theCreative Restaurant Group family

Please note:applicants must have the right towork in the UK.

If this sounds like you, we’d love to hear from you.

Compensation: Competitive salary