Guest Experience Lead — Hotel Front Desk

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee of the Month / Employee ofthe

Staff Rates - Accommodation / Rooms -

Staff Training

AXA Insurance Discounts

Company Group Pension

Reward & Recognition incentives

Free staff meals while on shift

Use of hotels leisure centre

Job summary

City Hotel Derry, part of Focus Hotels Management Limited, invites applications for a hotel receptionist. You will manage check-in/out, handle switchboard duties, and respond to guest requests while promoting upselling and maintaining service standards.

You will work within a supportive team, with training provided for hotel systems and processes. A customer-focused attitude and strong organisational skills are essential.

Qualifications

• Previous hotel systems exposure, however training will be provided.
• Strong guest relation experience.
• Experience in a target and standards driven environment.
• Strong computer skills.
• Excellent organisational skills.
• The ability to plan, prioritise and build rapport with others.
• Enjoys working as part of a team.
• Ambitious and hard working.

Responsibilities

• Efficient check in/out to all guests.
• Switchboard operating.
• Handling guest requests.
• Conversion of enquiries through effective telephone techniques and tailoring packages.
• Liaison with all departments to ensure a seamless guest experience.
• Assign rooms according to availability and guest requests.
• Understand and enforce hotel and company credit policies.
• Performing general office duties and administrative tasks.
• Promote Up-Selling within the department.
• Friendly, professional, customer-focused approach throughout the guest journey.

Skills

Guest relations

Computer skills

Organisational skills

Planning & prioritising

Teamwork

Ambitious

Hotel systems exposure

Tools

Front desk systems

Job description

City Hotel Derry, part of Focus Hotels Management Limited, invites applications for a hotel receptionist. You will manage check-in/out, handle switchboard duties, and respond to guest requests while promoting upselling and maintaining service standards.

You will work within a supportive team, with training provided for hotel systems and processes. A customer-focused attitude and strong organisational skills are essential.