Front Desk Supervisor & Guest Experience Lead

Valor Hospitality; Portrush; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Room discounts

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee discounts

Wellness activities

Professional development

Job summary

Dunluce Lodge in Portrush, a 5-star luxury resort, seeks an Assistant Reception Manager to lead the front office and shape the guest experience from check-in to check-out. This is a pivotal role in one of Northern Ireland’s most anticipated openings.

You will mentor the front desk team, handle reservations and guest relations, and ensure smooth operations using Opera PMS. The role requires leadership, calm under pressure, excellent communication, and a commitment to hospitality excellence across

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Skills

Team leadership

Guest service

Communication

Staff development

Problem solving

Tools

Opera

PMS

Job description

Dunluce Lodge in Portrush, a 5-star luxury resort, seeks an Assistant Reception Manager to lead the front office and shape the guest experience from check-in to check-out. This is a pivotal role in one of Northern Ireland’s most anticipated openings.

You will mentor the front desk team, handle reservations and guest relations, and ensure smooth operations using Opera PMS. The role requires leadership, calm under pressure, excellent communication, and a commitment to hospitality excellence across