Assistant Front Desk Manager - Luxury Hotel Experience

Valor Hospitality Partners, LLC; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff rates

Friend & family discounts

Dining discount 50%

Free meals on duty

High-street discounts

Cycle To Work

Refer-a-friend bonuses

Job summary

Dunluce Lodge in Portrush is a luxury resort seeking an Assistant Reception Manager to lead our front office team and shape the guest experience at a premier hotel in Northern Ireland.

You will oversee daily front desk operations, guest relations, reservations, billing, and coordination with other departments, ensuring a warm welcome from check-in to check-out while upholding the highest standards of hospitality.

Qualifications

• Proven experience in a supervisory role within hospitality, preferably hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Skills

Team leadership

Guest relations

Operational excellence

Reservations management

Financial duties

Communication

Standards/compliance

Tools

Opera

PMS

Job description

Dunluce Lodge in Portrush is a luxury resort seeking an Assistant Reception Manager to lead our front office team and shape the guest experience at a premier hotel in Northern Ireland.

You will oversee daily front desk operations, guest relations, reservations, billing, and coordination with other departments, ensuring a warm welcome from check-in to check-out while upholding the highest standards of hospitality.