Receptionist

New Bath Hotel & Spa; Derry/Londonderry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff rates

Training

AXA Insurance discounts

Group pension

Employee of the Month

Job summary

City Hotel Derry invites applications for a hotel receptionist to join our front desk team in Derry. You will be the first and last contact for guests, handling check-ins/outs and requests with a friendly, professional approach.

You will coordinate with departments to ensure a seamless guest experience, promote upselling, and maintain high standards while delivering exceptional service in a busy hotel environment.

Qualifications

• Previous hotel systems exposure; training provided
• Strong guest relation experience
• Proven ability to perform in a target-driven environment
• Excellent organisational and communication skills
• Able to plan, prioritise and build rapport

Responsibilities

• Efficient check-in/out for all guests
• Operate switchboard and handle guest requests
• Tailor packages and upsell using sales techniques
• Coordinate with front office, housekeeping and F&B
• Assign rooms per availability and guest requests
• Adhere to hotel and company credit policies
• Perform general office duties and admin tasks
• Provide wrap-around customer care throughout guest journey

Skills

Guest relations

Targets & standards

Computer skills

Organisation

Planning & prioritising

Team player

Ambitious & hardworking

Job description

Who are we?

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking.

What is in it for you?

• Employee of the Month / Employee of the Year
• Staff Rates – Accommodation / Rooms – Food & Beverage Discounts
• Staff Training
• AXA Insurance Discounts
• Company Group Pension
• Reward & Recognition incentives from Head of Department
• Free staff meals while on shift
• Use of hotels leisure centre

Role requirements

• Previous hotel systems exposure, however training will be provided
• Strong guest relation experience
• Have worked in a target and standards driven environment previously
• Have strong computer skills
• Excellent organisational skills
• The ability to plan, prioritise and build rapport with others
• Enjoys working as part of a team
• Ambitious and hard working

Responsibilities to include:

• Efficient check in/out to all guests
• Switchboard operating
• Handling guest requests
• Conversion of enquiries through effective telephone and sales techniques and the tailoring of packages to guest needs in a professional and efficient manner
• Liaison with all departments to ensure a seamless guest experience including but not limited to front office, housekeeping and food and beverage.
• Assign rooms according to hotels availability and guests requests
• Understand and enforce hotel and company credit policies
• Performing general office duties and administrative tasks
• Promote Up-Selling within the department
• Friendly, professional, customer-focused approach towards assisting guests throughout their journey providing a ‘wrap around’ customer care experience

What can you expect from us?

• A pleasant, welcoming working environment
• A small team where each member is valued, and their individual attributes developed and encouraged
• Training
• Opportunities for your personal development

A day in the life of…

As a hotel receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At The City Hotel Derry we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.