Guest Experience Manager (Duty Manager)

Dalata Hotel Group plc; Greater London; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms for all Dalata-

30% Off Friends & Family rate

Extra annual leave day per year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Zusammenfassung

Dalata Hotel Group plc is seeking a dynamic Guest Experience Manager (Duty Manager) to lead guest relations across multiple departments. The role includes managing on-duty shifts and coaching staff to deliver exceptional service, with a focus on operational excellence in a hotel environment.

The ideal candidate has 2-3 years in guest relations or management within a 3/4-star hotel, strong English, and a proactive, customer-focused attitude.

Qualifikationen

• 2-3 years of experience as a Guest Relations Officer or Manager.
• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English.
• Computer literacy.
• Customer-oriented and professional attitude.
• Outgoing personality.
• Excellent organizational and time management skills.

Aufgaben

• Manager on duty shifts across five days per week, primarily 2:30pm–11pm (occasional earlier shifts).
• Ensure guest satisfaction across multiple departments, proactively and reactively.
• Manage multiple hotel stakeholders while contributing to operational management.
• Demonstrate strong cross-department collaboration and problem-solving.
• Coach and train new employees for confidence in their roles.
• Night duty manager coverage as needed.

Kenntnisse

Guest relations

Leadership

English proficiency

Computer literacy

Jobbeschreibung

Guest Experience Manager (Duty Manager)

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Managerwho is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Key Duties and Responsibilities:

• Manager on duty shifts accross five days per week, predominally 2.30pm - 11pm shift pattern although some early shifts may be required according to business needs.
• Ensure amazing guest satisfaction both proactively and reactively across multiple departments.
• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.
• Night duty manager cover should the need arise due to absence or holiday cover.

What You Will Need:

• 2-3 years of experience as a Guest Relations Officer or Manager.
• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English.
• Computer literacy.
• A customer-oriented and professional attitude.
• An outgoing personality
• Excellent organizational and time management skills.

About us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.