Guest Experience Lead – Ground Floor

Whitbread; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Pension scheme

Save As You Earn

Employee discounts

Job summary

Whitbread's York South West Premier Inn is hiring a Ground Floor Team Member to welcome guests, check in, serve breakfast or dinner, and keep public areas tidy. This permanent role offers guaranteed hours (10 per week) and a pay rate up to £13.06 per hour.

No hotel experience is required; full training is provided and you’ll join a supportive team in Bilbrough Top, Colton, York. Shifts include evenings and weekends; you’ll help guests from arrival to departure and may explore other roles within

Qualifications

• No hotel experience required; full training provided.
• Friendly, enjoy helping people and stay calm when busy.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep reception, restaurant and public areas clean and inviting
• Support teammates across the hotel when busy
• Ensure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Job description

Whitbread's York South West Premier Inn is hiring a Ground Floor Team Member to welcome guests, check in, serve breakfast or dinner, and keep public areas tidy. This permanent role offers guaranteed hours (10 per week) and a pay rate up to £13.06 per hour.

No hotel experience is required; full training is provided and you’ll join a supportive team in Bilbrough Top, Colton, York. Shifts include evenings and weekends; you’ll help guests from arrival to departure and may explore other roles within