Guest Experience Champion — Ground Floor Team Member

Whitbread; Harrogate; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension & Save As You Earn

Discounts on Shopping & Travel

Job summary

Whitbread is seeking a Ground Floor Team Member at Harrogate Town Centre Premier Inn. The role involves welcoming guests, checking them in, serving breakfast or dinner, and assisting guests to ensure a smooth stay.

Benefits include a permanent contract, full training, opportunities to develop skills, and staff discounts. The position is based in Harrogate with shift patterns that include evenings and weekends. No prior hotel experience is required as training will be provided.

Qualifications

• Friendly & helpful attitude for guest interactions.
• Willingness to learn and adapt to busy shifts.
• Good communication and customer service skills.

Responsibilities

• Welcome guests and assist with check-in
• Serve breakfast or dinner, including bar service
• Answer questions and help solve problems for guests
• Keep reception, restaurant and public areas clean and inviting
• Support teammates during busy periods
• Ensure guests feel looked after from arrival to departure

Skills

Guest service

Check-in process

Serving alcohol & meals

Teamwork

Job description

Whitbread is seeking a Ground Floor Team Member at Harrogate Town Centre Premier Inn. The role involves welcoming guests, checking them in, serving breakfast or dinner, and assisting guests to ensure a smooth stay.

Benefits include a permanent contract, full training, opportunities to develop skills, and staff discounts. The position is based in Harrogate with shift patterns that include evenings and weekends. No prior hotel experience is required as training will be provided.