Guest Experience Lead - Front Office & Nights

Eden Hotel Collection Limited; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous Time Off

Monthly Tips

Discounts & Perks

Wellbeing Center

Health & Wellness Plans

Sustainable Commuting

Exclusive EHC Perks

The Happy Hub

Genuine Wellbeing Support

Employee Comm’s

Grow with Eden

Family-Friendly Policies

Everyday Essentials

Job summary

Eden Hotel Collection Limited in Cheltenham is seeking a Reception Manager to oversee front of house operations, including Reception and night shifts, ensuring guest satisfaction and repeat business through a professional, guest-focused approach.

The role requires coaching the team in customer service and selling skills, maintaining high standards, and driving upsell opportunities to maximise revenue across our award-winning properties. A welcoming, collaborative leader will thrive here.

Qualifications

• Be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
• Natural people manager with the ability to lead a team.
• Motivated by developing their team and seeing them succeed.
• Strong communication and interpersonal skills with guests and hotel team.
• Warm, welcoming personality with high standards of professionalism.
• Preferably knowledge of Avon data and Microsoft Office skills.

Responsibilities

• Coordinate front of house operations including Reception and night shifts.
• Coach and develop the team to deliver inspirational service and total guest satisfaction.
• Identify opportunities to upsell products and services to maximise sales.

Skills

People management

Communication skills

Guest service

Microsoft Office

Avon data knowledge

Job description

Eden Hotel Collection Limited in Cheltenham is seeking a Reception Manager to oversee front of house operations, including Reception and night shifts, ensuring guest satisfaction and repeat business through a professional, guest-focused approach.

The role requires coaching the team in customer service and selling skills, maintaining high standards, and driving upsell opportunities to maximise revenue across our award-winning properties. A welcoming, collaborative leader will thrive here.