Reception Manager - Front of House

Eden Hotel Collection Limited; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous Time Off

Monthly Tips

Discounts & Perks

Wellbeing Center

Health & Wellness Plans

Sustainable Commuting

Exclusive EHC Perks

The Happy Hub

Genuine Wellbeing Support

Employee Comm’s

Grow with Eden

Family-Friendly Policies

Everyday Essentials

Job summary

Eden Hotel Collection Limited in Cheltenham is seeking a Reception Manager to oversee front of house operations, including Reception and night shifts, ensuring guest satisfaction and repeat business through a professional, guest-focused approach.

The role requires coaching the team in customer service and selling skills, maintaining high standards, and driving upsell opportunities to maximise revenue across our award-winning properties. A welcoming, collaborative leader will thrive here.

Qualifications

• Be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
• Natural people manager with the ability to lead a team.
• Motivated by developing their team and seeing them succeed.
• Strong communication and interpersonal skills with guests and hotel team.
• Warm, welcoming personality with high standards of professionalism.
• Preferably knowledge of Avon data and Microsoft Office skills.

Responsibilities

• Coordinate front of house operations including Reception and night shifts.
• Coach and develop the team to deliver inspirational service and total guest satisfaction.
• Identify opportunities to upsell products and services to maximise sales.

Skills

People management

Communication skills

Guest service

Microsoft Office

Avon data knowledge

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25 and recently crowned Best Employer at the 2025 Springboard Awards for Excellence**

What you’ll be doing?

As Reception Manager, you will have a key position in the coordination of front of house operations which includes Reception and nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business.

You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need?

• To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you
• To be a natural people manager with the ability to lead a team
• To be a manager who is motivated by developing their team and seeing them succeed
• You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team
• A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest
• To preferably have knowledge of Avon data, and Microsoft Office skills

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award winsin 2023, 2024 and 2025!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that valueyourinput
• Real Action: “You said, we did”— because we listen and respond
• Sustainability Focus: Employee champions at every hotel and HQ

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.