Front Office Manager

Valor Hospitality Careers - UK; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team, elevating guest experiences and driving service standards. The successful candidate will apply commercial insight to oversee operations and inspire a high-performing team across shifts.

We value flexible, customer-focused leadership and can accommodate varied shift patterns to meet busy periods, including evenings and weekends.

Qualifications

• Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

Responsibilities

• Lead the front office team and set high service standards.
• Monitor guest satisfaction and establish department targets.
• Be flexible with shift patterns to meet business needs.

Job description

AC Hotel by Marriott Birmingham

• 30,900 per annum. 40 hours per week across 5 days.

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.