Hotel Manager – Visa Sponsorship & Guest Experience Lead

Destinydot.com; Wednesbury; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Birmingham Airport Hotels Ltd in Wednesbury is seeking a Hotel Manager to lead our independent hotel and deliver outstanding guest experiences. You will oversee day-to-day operations, staff performance, and guest services to uphold high standards across all departments.

The ideal candidate has at least five years of supervisory experience in hospitality, strong leadership, excellent communication skills, and familiarity with PMS systems such as Little Hotelier.

Qualifications

• Minimum of five years supervisory experience in hotel business.
• Proven leadership, ability to inspire people and maintain guest service standards.
• Knowledge of PMS and Little Hotelier.

Responsibilities

• Manage the daily operations of the hotel to ensure smooth service and visitor satisfaction.
• Develop and implement strategies to improve visitor experiences including service standards and amenities.
• Supervise human resources functions such as recruitment, training, performance assessments and staff development.
• Liaise with cleaning, food & beverage, front desk and maintenance teams to ensure coherent functioning.
• Monitor financial performance, manage budget and maximise income prospects.
• Respond quickly and properly to guest issues to protect the hotel’s reputation for great service.

Skills

Supervisory experience

Leadership

Multilingual

HR management

Communication skills

Guest services

Hotel operations

Tools

PMS

Little Hotelier

Job description

Birmingham Airport Hotels Ltd in Wednesbury is seeking a Hotel Manager to lead our independent hotel and deliver outstanding guest experiences. You will oversee day-to-day operations, staff performance, and guest services to uphold high standards across all departments.

The ideal candidate has at least five years of supervisory experience in hospitality, strong leadership, excellent communication skills, and familiarity with PMS systems such as Little Hotelier.