Guest Experience Lead — Flexible Scheduling & Service Excellence

McDonald’s; Brighton; On-site; GBP 15,593 - 17,719; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant chain is seeking a Guest Experience Lead in Brighton to ensure a welcoming and enjoyable environment for guests. The role involves actively engaging with customers, resolving concerns, and collaborating with team members. Successful candidates will possess strong communication skills, a passion for service, and a teamwork-oriented mindset. This position offers competitive pay, employee discounts, and benefits, making it an excellent opportunity for individuals seeking career growth in the hospitality industry.

Qualifications

• Passion for helping and serving others.
• Ability to communicate effectively.
• Team-oriented approach and strong interpersonal skills.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Work collaboratively to maintain a friendly restaurant atmosphere.
• Promote the McDonald’s App and its benefits.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

A leading fast-food restaurant chain is seeking a Guest Experience Lead in Brighton to ensure a welcoming and enjoyable environment for guests. The role involves actively engaging with customers, resolving concerns, and collaborating with team members. Successful candidates will possess strong communication skills, a passion for service, and a teamwork-oriented mindset. This position offers competitive pay, employee discounts, and benefits, making it an excellent opportunity for individuals seeking career growth in the hospitality industry.