Guest Experience Manager

Showcase Cinemas; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food & drinks

5.6 weeks holiday incl. bank holidays

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas is seeking a Guest Experience Manager to lead the cinema guest experience, manage shifts and guide a team in delivering exceptional service. You will coach team members, ensuring every guest feels welcomed while upholding safety and brand standards in a fast-paced environment.

The role requires leadership experience in cinema or hospitality, strong communication, and the ability to work under pressure, with a focus on delivering a first-class film-going experience.

Qualifications

• Prior experience in a supervisory or leadership role in cinema, hospitality, or retail.
• Strong interpersonal and communication skills.
• Ability to work under pressure.
• Understanding of health and safety legislation.

Responsibilities

• Lead and shape the cinema guest experience and drive service excellence.
• Manage shifts and guide a team to deliver quality guest service.
• Coach and develop team members to meet performance KPIs.
• Uphold health, safety and operational standards while representing the Showcase brand.

Skills

Leadership experience

Guest service

Interpersonal skills

Communication skills

Team coaching

Pressure handling

Job description

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About you:

Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

This is a fantastic opportunity that would allow you to develop your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.

As a Guest Experience Manager, you will play a key role in leading and shaping the cinema experience for our guests. You'll thrive in a fast-paced environment, managing shifts and guiding a team to deliver exceptional service. With access to state-of-the-art technology and innovative food and beverage concepts, you'll be responsible for coaching and developing team members, ensuring every guest feels welcomed.

To be successful in this role you must have prior experience in a supervisory or leadership role in cinema, hospitality, or retail, have a passion for film and customer service excellence, have strong interpersonal and communication skills and be able to demonstrate your ability to work under pressure.

A strong understanding of health and safety legislation is essential, as is a commitment to upholding the highest operational standards. You'll have a positive mindset that welcomes exciting innovation and change and will represent and elevate the Showcase brand whilst driving commercial success and achieving key business KPIs.

Benefits:

• 4 free cinema tickets for you, friends, and family per week
• 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
• 5.6 weeks holiday, inclusive of bank holidays
• Access to competitions and incentives
• Free parking
• Pension
• Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing