Guest Experience Host – Warm Welcomes & Service

Career Choices Dewis Gyrfa Ltd; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private GP helpline

Life assurance

Health Cash Plan

Travel insurance

Annual Christmas present

Staff social fund

Job summary

Genting Casinos in Wolverhampton seeks a friendly Welcome Host to be the face of the casino. You will greet guests professionally, guide their visit, and ensure smooth operations from arrival.

The role involves promoting facilities and events, assisting with cloakroom duties, and maintaining a clean lobby with up-to-date notices. We value a positive, approachable personality with a passion for service and welcome prior hospitality or customer service experience.

Qualifications

• Hospitality or customer service experience preferred.
• Confident, friendly, and professional demeanor.
• Able to handle high guest volumes and maintain calm.

Responsibilities

• Welcome all guests with a warm, customer-focused approach.
• Guide guests through their visit and help ensure smooth operations.
• Promote venue facilities, offers and events to enhance the guest experience.
• Support cloakroom duties and guide guests around the venue.
• Keep the lobby clean, tidy and up to date with notices and promotions.
• Liaise with other departments to ensure a seamless experience.
• Monitor visitor numbers and ensure compliance with company policies.
• Complete checklists accurately using available systems.

Skills

Hospitality experience

Customer service

Guest interaction

ID checks

Tools

Lobby management system

Job description

Genting Casinos in Wolverhampton seeks a friendly Welcome Host to be the face of the casino. You will greet guests professionally, guide their visit, and ensure smooth operations from arrival.

The role involves promoting facilities and events, assisting with cloakroom duties, and maintaining a clean lobby with up-to-date notices. We value a positive, approachable personality with a passion for service and welcome prior hospitality or customer service experience.