Casino Welcome Host: Create Memorable Guest Experiences

Peoplebank; Wolverhampton; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal

Life assurance

Employee assistance programme

Gym discount (20%)

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Genting Academy

Long service awards

Staff social fund

Annual Christmas present

Job summary

Genting Casinos in Wolverhampton is seeking a Welcoming Host to be the face of the venue. You will greet guests, guide their visit and ensure smooth operations from arrival.

You will stay active in the lobby, manage guest flow during busy periods, handle ID and Challenge25 checks with courtesy, promote facilities and events, and liaise with departments to deliver a seamless guest experience. Previous hospitality experience is preferred.

Qualifications

• Welcoming guests with a customer-focused approach.
• Maintaining active visibility in the lobby to support guest interactions.
• Managing guest flow calmly during busy periods.
• Handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring policy compliance.
• A positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Be actively present in the lobby to assist and engage guests.
• Direct guests and manage flow during peak times.
• Conduct ID and Challenge25 checks with courtesy.
• Promote on-site facilities, offers and events to guests.
• Assist with cloakroom duties and guest navigation.
• Maintain a clean and informative lobby area.
• Coordinate with other departments for seamless service.
• Monitor visitor levels and adherence to company policies.

Skills

Welcoming guests

Guest flow management

ID checks

Promoting facilities & events

Cloakroom support

Lobby upkeep

Interdepartment liaison

Visitor monitoring

System & checklist proficiency

Positive customer service

Job description

Genting Casinos in Wolverhampton is seeking a Welcoming Host to be the face of the venue. You will greet guests, guide their visit and ensure smooth operations from arrival.

You will stay active in the lobby, manage guest flow during busy periods, handle ID and Challenge25 checks with courtesy, promote facilities and events, and liaise with departments to deliver a seamless guest experience. Previous hospitality experience is preferred.