Guest Experience Host - Seating & Service

Signature Pub Group Ltd.; Uddingston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount 25%-50% on F&B

Employee Assistance Programme

Extra annual leave days

Job summary

Signature Pub Group Ltd. in Scotland is seeking a dedicated Floor Team member to greet guests, take orders, relay requests to the kitchen and bar, and help maintain a welcoming, clean dining room throughout service.

You will coordinate with colleagues to seat guests efficiently, answer questions, resolve issues calmly, and ensure every guest enjoys high‑quality service from arrival to departure.

Qualifications

• Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
• Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
• Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
• Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
• Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.

Responsibilities

• Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
• Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
• Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Skills

Excellent Communication

Customer Service Focus

Organisation and Multitasking

Teamwork

Problem-Solving

Job description

Signature Pub Group Ltd. in Scotland is seeking a dedicated Floor Team member to greet guests, take orders, relay requests to the kitchen and bar, and help maintain a welcoming, clean dining room throughout service.

You will coordinate with colleagues to seat guests efficiently, answer questions, resolve issues calmly, and ensure every guest enjoys high‑quality service from arrival to departure.