Guest Experience Host – London Shop

Merlin Entertainments; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly rate £13.84

Monthly bonus scheme

25% discount in shops and restaurants

40% LEGO discount

Merlin Magic Pass – free tickets

Job summary

Merlin Entertainments is seeking friendly Retail Assistants for the London Eye shop. You will greet guests, promote merchandise, and ensure a clean, well-stocked shop environment. The role emphasizes delivering memorable experiences and excellent service in a fast-paced setting.

You’ll handle upselling with a smile, support sales targets, and work as part of a dynamic team while maintaining safety standards. Eligible applicants must be 18+, and training is provided.

Qualifications

• Excellent guest interaction and communication skills.
• Ability to upsell products in a natural, helpful manner.
• Comfortable following health and safety standards and training.
• Energetic team player with positive attitude.
• Eligible to work in the UK and age 18 or over.

Responsibilities

• Greet guests warmly and provide helpful recommendations.
• Keep the shop clean, organized and well stocked.
• Suggest popular merchandise to enhance visits without being pushy.
• Answer guest questions and deliver outstanding customer service.
• Support daily sales targets and collaborate with the team.
• Assist other departments when needed.

Skills

Guest service

Upselling

Health & safety

Team player

Age 18+

Job description

Merlin Entertainments is seeking friendly Retail Assistants for the London Eye shop. You will greet guests, promote merchandise, and ensure a clean, well-stocked shop environment. The role emphasizes delivering memorable experiences and excellent service in a fast-paced setting.

You’ll handle upselling with a smile, support sales targets, and work as part of a dynamic team while maintaining safety standards. Eligible applicants must be 18+, and training is provided.