River Cruise Host

Merlin; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay

Bonus scheme

Shop/restaurant discount 25%

LEGO 40% discount

Merlin Magic Pass

Job summary

Merlin is seeking a London Eye River Cruise Host to deliver live, unscripted commentary on a 40-minute tour along the Thames. You’ll bring energy, humor and a love for London as you guide guests past Big Ben, Tower Bridge and the Globe.

The role is fixed-term with full availability, including weekends and bank holidays during peak periods. You’ll work with the River Cruise crew and across the London Eye team, upselling when appropriate and helping guests have a day to remember.

Qualifications

• Age 18 or over
• Experience in entertainment, hospitality, tours, or events is a plus
• Clear communicator who can read a crowd
• Team player who stays calm in wind, rain, and heat
• Love for London and helping others enjoy it

Responsibilities

• Deliver 40-minute live, unscripted tour with humour and energy
• Add personal flair to the script and engage guests
• Answer questions and share tips with guests
• Work with the river cruise crew to maintain safety and smooth operation
• Support the wider London Eye team and assist with upselling when appropriate

Skills

Public speaking

Energetic personality

Customer service

Job description

What you'll bring to the team

London Eye River Cruise Host

Location: London

Fancy setting sail through the heart of London? Of course you do.

We’re looking for big voices, big energy and big personality to join the London Eye River Cruise team as a River Cruise Host.

This isn’t your average boat ride. We glide past Big Ben, Tower Bridge, the Globe and more! You’ll be the voice guiding guests through it all, turning 40 minutes into a journey packed with jaw-dropping views, proper London legends and a few cheeky one-liners (if that’s your thing).

You’ll deliver live commentary on board, no scripts, just stories. This is your chance to bring the city to life from the deck of one of the most iconic tours on the Thames.

What you’ll be doing:

• Grabbing the mic and giving guests a showstopping 40-minute tour packed with insights, humour and energy.
• Adding your own twist and flair to the script; we want your personality.
• Helping guests with questions and tips, from “Where’s the best pub?” to “Is that really St Paul’s?”.
• Working alongside the River Cruise crew to keep things safe, slick and shipshape (your safety training will be provided).
• Jumping in to help across the wider London Eye team when needed.
• Occasionally supporting with upsells, training new crew and giving guests a day they won’t forget.

This is a fixed term contract. The London Eye is open daily so full availability is needed, including weekends, bank holidays and late finishes required during peak periods.

Qualifications & Experience

• Due to the nature of this role we can only accept applications from candidates 18 and over
• Someone who’s buzzing to talk to a live audience – no stage fright here.
• Experience in entertainment, hospitality, tours, or events is a huge plus.
• Clear communicator who knows how to read a crowd and tell a good story.
• A team player who isn’t fazed by wind, rain, or the British summer.
• A genuine love for London (and helping people fall in love with it too).

Benefits

• We offer an hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You’ll also get your hands on a Merlin Magic Pass – giving you FREE tickets to our attractions across the GLOBE!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £14.04/Hr.