Retail Host

Merlin Entertainments; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly rate £13.84

Monthly bonus scheme

25% discount in shops and restaurants

40% LEGO discount

Merlin Magic Pass – free tickets

Job summary

Merlin Entertainments is seeking friendly Retail Assistants for the London Eye shop. You will greet guests, promote merchandise, and ensure a clean, well-stocked shop environment. The role emphasizes delivering memorable experiences and excellent service in a fast-paced setting.

You’ll handle upselling with a smile, support sales targets, and work as part of a dynamic team while maintaining safety standards. Eligible applicants must be 18+, and training is provided.

Qualifications

• Excellent guest interaction and communication skills.
• Ability to upsell products in a natural, helpful manner.
• Comfortable following health and safety standards and training.
• Energetic team player with positive attitude.
• Eligible to work in the UK and age 18 or over.

Responsibilities

• Greet guests warmly and provide helpful recommendations.
• Keep the shop clean, organized and well stocked.
• Suggest popular merchandise to enhance visits without being pushy.
• Answer guest questions and deliver outstanding customer service.
• Support daily sales targets and collaborate with the team.
• Assist other departments when needed.

Skills

Guest service

Upselling

Health & safety

Team player

Age 18+

Job description

Location: London Eye, London

Are you ready to help guests make memories at 135 metres?

We're on the lookout for Retail Assistants to join our vibrant team at the London Eye - one of the most iconic views in the world.

You'll be the friendly face our guests meet in the shop, welcoming them in, offering helpful suggestions, and making sure they don't leave without the perfect memento. You'll keep the shop sparkling, the shelves full, and the energy high, because this is more than a job, it's a chance to bring the magic of London to life!

What You'll Be Doing

• Greeting guests with warmth, enthusiasm and a bit of sparkle
• Keeping our shop stocked, tidy and looking top-notch
• Suggesting must-have merchandise in a way that’s helpful, never pushy
• Answering questions and offering brilliant customer service
• Helping us smash our daily targets and boost revenue
• Working closely with the wider team
• Jumping in to help other departments when needed

Qualifications & Experience

• Someone who’s confident chatting to hundreds of guests a day
• A natural at spotting what guests might love and upselling with style
• Someone comfortable working to strict health and safety standards (we'll train you)
• A team player who brings energy and positivity to every shift
• Aged 18 or over due to health and safety regulations

Benefits

• We offer an hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You'll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.